Customer Experience is Paramount to Blue Mountain
At Blue Mountain, our comprehensive Customer Success program combines experts in Life Sciences and technology. Our services include product training, support, account management, and technical advisory for top-notch assistance.
We meet you where you are, and offer exactly what you need, precisely when you need it. With Blue Mountain Customer Success, you get continuous support for your evolving solution, ensuring success throughout your journey.
We’re Here to Help You Achieve Success
Life Science Expertise
Leader in Life Science Enterprise Asset Management for 30+ years with 500+ customers worldwide
Built for GMP
Validation packages, audit trails and more to support your internal and/or FDA audits
Timely Support
Get help in the 24/7 Help Center or reach us by email or phone during business hours
Continuous Training & Learning
Access to both free and fee-based sources to further you and your teams' learning
Best-In-Class Onboarding
Personalization program to get you setup quickly & efficiently
Broad Support Ecosystem
Identify and scope optimization opportunities with the Blue Mountain team and our partners
Life Science Expertise
- Leader in Life Science Enterprise Asset Management for 30+ years with 500+ customers worldwide.
- Dedicated team of experts to help you implement industry best practices for EAM, CMMS and CCMS activities.
- Optimization accelerators include PEAK and Advanced Services.
Best-in-Class Onboarding
- Personalized program to get you setup quickly & efficiently
- Team of Customer Success, Customer Support Specialists, Technical Solutions Support, and RAM Analysts to help you with initial setup, configuration, and training.
Timely Support
- Get help in the 24/7 Help Center or reach us by email or phone during business hours.
- Blue Mountain's Help Center is a centralized knowledge center designed to enhance our customers’ expertise and capacity with information readily available at your fingertips.
- For any further product-related or technical support, you can rely on our in-app, web, or email support channels.
Built for GMP
- Blue Mountain is exclusively focused on Life Sciences and the rigorous requirements needed to meet FDA cGMP.
- Our validation packages, audit trails and other documentation all ensure smooth and seamless internal and/or FDA audits.
Continuous Training & Learning
- Access to both free and fee-based courses to advance you and your teams’ learning.
- Classes are available online or in-person, led by knowledgeable members of our Customer
- Experience team. These sessions can be hosted in- person or remotely.
- Blue Mountain e-Learning Labs provide the comprehensive training your team requires, building the knowledge and skills to use and sustain Blue Mountain RAM while tailoring it to your business needs.
Broad Support Ecosystem
- Identify and scope optimization opportunities with the Blue Mountain team and its partners.
- Our Partner Program fosters customer collaborations with high quality, industry leading service providers to facilities the swift deployment of innovative manufacturing compliance solutions.
500+ life science manufacturers trust Blue Mountain to keep their operations compliant, efficient, and safe.
